Business Skills Courses

Nervous about standing up and presenting? Experienced death by PowerPoint once too often? Expressing yourself with confidence and clarity to peers, management and clients is an essential skill. Learn to plan and deliver effective professional presentations and how to use visual aids and PowerPoint effectively.

This course explores what service means to internal and external customers, and the role that customer service plays in achieving business objectives. Learn to identify customer service needs, support the implementation of customer service strategies and evaluate and report on customer service.

Few people work in isolation and our interactions with those around us play an important role in how effectively we, our teams and ultimately our organisations perform. Learn appropriate ways to handle conflict, passive and aggressive behaviour, as well as a range of tools for more effective interpersonal communication.

Ideal for people in management, customer service, sales and project and change management, this course helps you to achieve positive results through negotiation. Learn to understand the negotiation process, structure and plan for negotiations, and recognise and use appropriate negotiation styles and tactics.

Take control of your time in both your work and personal life with the tools and techniques you will learn on this course. Learn to identify and control time wasters, achieve a balance between work and external commitments, and set up and use a personalised time management system.

Few people work in isolation and our interactions with those around us play an important role in how effectively we, our teams and ultimately our organisations perform. Learn appropriate ways to handle conflict, passive and aggressive behaviour, as well as a range of tools for more effective interpersonal communication.

Ideal for people new to business writing and those who want to improve their skills, this course outlines the basics of good business writing. Learn to plan and produce clear, accurate, logical and reader-appropriate e-mails, letters, memos and short reports using 'plain English'.

Are you a manager who needs to understand financial reports? Or a business owner who needs to control the financial side of their business? This course for people from non-financial backgrounds enables you to understand and prepare financial reports, record transactions into an accounting system and to contribute to informed financial decision making processes.

Designed for those making the transition from team member to team leader or supervisor, this course looks at essential management skills. Team leaders and supervisors bridge the gap between management and the team members. As such, they play a key role in goal-setting, planning, prioritising work, actively developing a positive team culture, supporting the team and modelling good practice and professionalism both within the team and externally.

Ideal for those working in a department within a larger organisation or in small business, this course focuses on the key areas of business planning, finance and marketing. Develop an integrated business plan for achieving business goals and objectives, a financial plan to support business viability and understand how to implement marketing strategies to monitor and improve market performance.

This course provides the skills and knowledge to develop and implement a successful sales plan. The course focuses on the sales process and selling roles as well as the communicative and interpersonal skills needed to build rapport and close the deal. A broad range of business sales skills are presented and practised throughout the course.

Develop the essential knowledge and skills needed to build successful client relationships and to actively participate in networks that contribute to the attainment of key business outcomes. Effective account management, supported by excellent interpersonal relationships and communication skills, will help you to grow sales, retain business and increase referrals.

Develop the essential knowledge and skills needed to build successful client relationships and to actively participate in networks that contribute to the attainment of key business outcomes. Effective account management, supported by excellent interpersonal relationships and communication skills, will help you to grow sales, retain business and increase referrals.

Ideal for HR officers and line/operations managers wishing to expand their knowledge across all human resources functions. The course addresses the key areas of recruitment, performance management, negotiation and industrial relations.

To get the best from your team, you need to manage individual performance. Learn how to get more from your top achievers and to monitor under-performance and raise performance issues constructively. Develop the skills to set goals for performance improvement and handle ongoing issues constructively.

Learn to communicate and implement industrial relations policies and procedures that meet statutory and legislative requirements and assist in dealing with industrial relations conflicts and issues. Develop the skills to effectively participate in negotiations, work with diversity and to promote equality in the workplace.

Enhance the Boards performance and steer your organisation towards best management practice. This course provides you with up-to-date intra-company information management skills that will improve decision making and clarify roles and responsibilities within your organisation. Practical and relevant training in the principles of governance supported by the fundamentals of recordkeeping. Ideal for members and supporters of boards and management committees within the not-for-profit, school and community sectors. Learn how to implement board member responsibilities, analyse financial reports and budgets, work within organisational structures and understand the principles of records management.